Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at shopsundaughters@gmail.com. Please note that returns must be sent to the following address:

PO 1408
Lake Grove, OR 97035

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at shopsundaughters@gmail.com.

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not accept exchanges. The best way to exchange a product is to return it within the 30-day return period and then place a new order.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved.

If approved, you will be automatically refunded on your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 14 business days have passed since your refund was approved, please contact us at shopsundaughters@gmail.com.